http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/ A Work in Progress Sat, 14 Apr 2012 09:15:00 +0000 hourly 1 http://wordpress.com/ http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-155 Sun, 09 Aug 2009 22:06:30 +0000 http://www.pmorganbrown.com/?p=61#comment-155 Good point Brad. I'll continue to go there because there isn't another place that I can walk to (although I probably should Yelp that to be sure). So we deal. I think your point about dealing with Walmart is a great one. Same goes with the food we choose to buy and the clothes we choose to wear. We can always vote with our wallet although we often choose to be selfish (in terms of time/convenience/personal savings) and let the status quo remain. There's definitely more to discuss here for sure. Thanks for the comment!

]]> http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-156 Sun, 09 Aug 2009 22:04:25 +0000 http://www.pmorganbrown.com/?p=61#comment-156 Great point – freelancers have an especially difficult challenge because there is often a communication issue on the side of the client. A rush to get things done and without a clear vision/direction can lead to disaster and a broken relationship. I think that upfront work is critical to successful client relationships especially in the design/web dev/other creative work area. thanks for the comment!

]]> http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-157 Sun, 09 Aug 2009 22:02:55 +0000 http://www.pmorganbrown.com/?p=61#comment-157 Thank you sir – of course in industries like financial services, real estate and mortgage the distrust is already there before the transaction starts, so embracing the customer can be even harder there as the transaction begins with a shaky start. A coffee shop however only brings that dynamic into the mix with signs like these.

]]> http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-158 Sun, 09 Aug 2009 22:01:36 +0000 http://www.pmorganbrown.com/?p=61#comment-158 I agree Marc – great solution. I think your “position itself as a friend to the customer” is the critical part. I probably could've just written that sentence and saved myself a few words! Thanks for the comment.

]]> http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-154 Sun, 09 Aug 2009 17:06:30 +0000 http://www.pmorganbrown.com/?p=61#comment-154 Good point Brad. I'll continue to go there because there isn't another place that I can walk to (although I probably should Yelp that to be sure). So we deal. I think your point about dealing with Walmart is a great one. Same goes with the food we choose to buy and the clothes we choose to wear. We can always vote with our wallet although we often choose to be selfish (in terms of time/convenience/personal savings) and let the status quo remain. There's definitely more to discuss here for sure. Thanks for the comment!

]]> http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-153 Sun, 09 Aug 2009 17:04:25 +0000 http://www.pmorganbrown.com/?p=61#comment-153 Great point – freelancers have an especially difficult challenge because there is often a communication issue on the side of the client. A rush to get things done and without a clear vision/direction can lead to disaster and a broken relationship. I think that upfront work is critical to successful client relationships especially in the design/web dev/other creative work area. thanks for the comment!

]]> http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-152 Sun, 09 Aug 2009 17:02:55 +0000 http://www.pmorganbrown.com/?p=61#comment-152 Thank you sir – of course in industries like financial services, real estate and mortgage the distrust is already there before the transaction starts, so embracing the customer can be even harder there as the transaction begins with a shaky start. A coffee shop however only brings that dynamic into the mix with signs like these.

]]> http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-151 Sun, 09 Aug 2009 17:01:36 +0000 http://www.pmorganbrown.com/?p=61#comment-151 I agree Marc – great solution. I think your “position itself as a friend to the customer” is the critical part. I probably could've just written that sentence and saved myself a few words! Thanks for the comment.

]]> http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-150 Sat, 08 Aug 2009 22:49:13 +0000 http://www.pmorganbrown.com/?p=61#comment-150 It also says something about what we put up with as consumers. For the sake of convenience we will put up with conflict.Places like this thrive because of location. But what about Walmart? People will shrug off fundamental disagreements in the way a corporation treats workers and musicians so that they can save a couple bucks.

]]> http://pmorganbrown.com/2009/08/07/the-best-way-to-lose-business/#comment-149 Sat, 08 Aug 2009 21:23:22 +0000 http://www.pmorganbrown.com/?p=61#comment-149 This is one of the downfalls for many designers (freelancers in general) for example that aren't necessarily in an establishment. It's very difficult but respect in the end is earned. Both ways. To find a balance between not being a doormat and not being the angry gumball I now try to probe before engaging 100% with clients even if they are referred. This might be difficult when being in a physical building and offering service to anyone, but I think presentation does influence the kind of customers attracted too.

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